Frequently Asked Questions

Everything you need to know about our handcrafted artisanal menswear.

Where are Shibumi Firenze products made?

All our products, from our silk ties to our bespoke tailoring, are handcrafted in Italy by skilled artisans using traditional techniques and the finest materials.

Do you offer international shipping?

Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy?

We accept returns within 14 days of delivery for all non-custom items. Products must be in their original, unworn condition with all tags attached.

How should I care for my silk ties and pocket squares?

We recommend professional dry cleaning only. To maintain their shape, always untie your tie after wearing and hang it up or roll it carefully.

Can I request a custom or Made-to-Measure item?

Yes, we offer Made-to-Measure services for various garments. Please contact our customer service team or visit us in person for a consultation.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping country.